Relationship Development Associate
Company: Granite Telecommunications
Location: West Palm Beach
Posted on: January 25, 2025
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Job Description:
Granite delivers advanced communications and technology
solutions to businesses and government agencies throughout the
United States and Canada. We provide exceptional customized service
with an emphasis on reliability and outstanding customer support
and our customers include over 85 of the Fortune 100. Granite has
over $1.85 Billion in revenue with more than 2,100 employees and is
headquartered in Quincy, MA. Our mission is to be the leading
telecommunications company wherever we offer services as well as
provide an environment where the value of each individual is
recognized and where each person has the opportunity to further
their growth and achieve success.
Granite has been recognized by the Boston Business Journal as one
of the "Healthiest Companies" in Massachusetts for the past 15
consecutive years.
Our offices have onsite fully equipped state of the art gyms for
employees at zero cost.
Granite's philanthropy is unparalleled with over $300 million in
donations to organizations such as Dana Farber Cancer Institute,
The ALS Foundation and the Alzheimer's Association to name a
few.
We have been consistently rated a "Fastest Growing Company" by Inc.
Magazine.
Granite was named to Forbes List of America's Best Employers 2022,
2023 and 2024.
Granite was recently named One of Forbes Best Employers for
Diversity.
Our company's insurance package includes health, dental, vision,
life, disability coverage, 401K retirement with company match,
childcare benefits, tuition assistance, and more.
If you are a highly motivated individual who wants to grow your
career with a fast paced and progressive company, Granite has
countless opportunities for you.
EOE/M/F/Vets/DisabledJob Overview:
The Relationship Development Associate (RDA) is responsible for
managing a dedicated portfolio of customer accounts. This role
emphasizes proactive account management, quarterly reviews, and
strategic engagement with existing clients to increase revenue
through upselling. The ideal candidate will leverage in-depth
product knowledge, client insights, and executive-level engagement
to deepen relationships, understand clients' business challenges,
and grow accounts.
Key Responsibilities:
Account Management: Serve as the primary contact for assigned
accounts, providing support, insights, and solutions tailored to
each client's unique needs.
Quarterly Account Reviews: Conduct in-depth, quarterly reviews with
each assigned account to assess satisfaction, address needs, and
explore new opportunities.
Revenue Growth and Upselling: This is a quota-carrying role, with a
focus on upselling our products exclusively to the existing client
base. You'll work toward revenue and commission targets by
identifying upsell opportunities and presenting tailored solutions
to clients.
Executive-Level Engagement: Build relationships at the executive
level to understand clients' strategic goals and align Granite's
products to meet those objectives effectively.
Product Expertise: Develop in-depth knowledge of Granite's full
range of products to position and sell the best solutions for each
client.
Client Communication: Maintain consistent and proactive
communication with clients to foster trust, offer assistance, and
stay updated on any evolving needs or challenges.
Strategic Account Planning: Create account plans to manage client
growth, upsell potential, and identify areas for strengthening the
client relationship.
Qualifications:
Bachelor's degree in Business, Marketing, Communications, or a
related field preferred.
1-2 plus years of experience in account management, sales, or
client relationship roles, ideally with a focus on upselling or
quota-based growth.
Proven ability to build and maintain executive-level
relationships.
Strong organizational skills and ability to manage a high volume of
accounts.
Exceptional communication and interpersonal skills.
Ability to understand client business challenges and position
solutions effectively.
Experience with CRM tools (e.g., Salesforce) and proficiency in
Microsoft Office Suite.
Flexibility for occasional travel, if necessary, though travel is
not a primary aspect of this role.
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Keywords: Granite Telecommunications, Tamarac , Relationship Development Associate, Other , West Palm Beach, Florida
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