Traveling Fleet Shore Excursion Manager (Royal Caribbean International)

Location: Miami
Posted on: November 17, 2024

Job Description:

At Royal Caribbean International, we believe that great vacations begin with great employees! As a leader in the cruise industry, Royal Caribbean International is continuously expanding and seeking dynamic, energetic, experienced professionals to join our team. With our innovative fleet of twenty-one ships visiting five continents, each offering adventurous ways to explore the globe, this could be a great opportunity to let your career set sail.

The Traveling Fleet Shore Excursion Manager establishes a positive working environment across all ships, focusing on ensuring operational goals are met and training, leadership development and recognition of overall team performance are sustained. This position travels extensively to the ships in support of the Global Tour Operations division to conduct training, scheduled and unscheduled reviews to ensure maximum compliance with company brand standards and SQM. The Fleet Shore Excursion Manager strives to ensure that the Shore Excursion Manager is the ship?s advocate for delivering outstanding customer services to our guests that go above and beyond their expectations.



Career snapshot:

* Actively identifies and monitors the scheduling needs of the Shore Excursion division. Demonstrates aptitude for the management of headcount within the Shore Excursion team, as it relates to and supports the business needs of the ships.

* Meets with Tour Operators to discuss any ongoing issues relating to Global Tour Operations and provides Account Managers with written report of such meetings. Inspects Shore Excursions and discusses possible new tour options.

* Work with the Shore Excursion Manager to challenge them to constantly identify and develop new ways to enhance and enrich the guest experience. Through sustained and regular review of the most common issues, implements tracking measures to establish the root cause and eliminate recurrence fleet-wide.

* Ensures the Shore Excursion Managers provide clear and concise handover notes to eliminate any possible

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