Technical Support Manager

Company: VirtualVocations
Location: Delray Beach
Posted on: January 25, 2025

Job Description:

A company is looking for a Manager, Technical Support.

Key Responsibilities

Lead and mentor the Technical Support Team, ensuring adherence to procedures and department goals
Manage the resolution of complex technical issues and enhance support processes to improve customer satisfaction
Develop strategies for team performance and report on key metrics related to customer support

Required Qualifications

Bachelor's degree in Computer Science, Computer Engineering, or a related field
Proven experience as a lead technical support engineer in a product-based organization
At least 7 years of experience in Technical Support for a software product
Minimum 2 years of experience in a Technical Support Team Lead/Manager role
Preferred Master's degree in a related field and 3 years in the SaaS industry

Keywords: VirtualVocations, Tamarac , Technical Support Manager, Executive , Delray Beach, Florida

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